HelixScribe Apps

Privacy Policy

Effective date: 2 July 2026

HelixScribe Apps ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you use our applications, websites, and related services.

1. Information We Collect

Depending on how you use the service, we may collect:

Information you provide

• Name
• Email address
• Profile information
• Account details
• Messages, content, files, or information submitted through the service
• Support enquiries and communications

Run Smart+ information

Run Smart+ is a running decision-support app. If you use Run Smart+, we may collect and process information you choose to enter about your running profile, goals, confidence, preferred routine, run logs, reflections, injury or caution notes, wellbeing and recovery signals such as energy, sleep, stress and soreness, medication timing, food or fuelling notes, route type, weather context, and free-text notes.

Run Smart+ uses this information to provide personalised run suggestions, pattern insights and AI-assisted recommendations. Run Smart+ does not currently track your live GPS route or continuous location in the reviewed app flow.

Information collected automatically

• Device information
• Browser type
• Operating system
• IP address
• Usage information
• App activity and interactions
• Error logs and diagnostic information

Information from third parties

Where integrations are enabled, we may receive information from third-party platforms that you choose to connect to the service.

2. How We Use Information

We may use information to:

• Provide and operate the service
• Create and manage user accounts
• Improve functionality and user experience
• Monitor performance and security
• Respond to support requests
• Communicate service updates
• Prevent fraud, abuse, and unauthorised activity
• Comply with legal obligations

3. AI Features

Some HelixScribe Apps use artificial intelligence and automated systems.

Information submitted to AI-powered features may be processed to generate outputs, recommendations, summaries, content, or other responses requested by users.

Users should review all generated outputs before relying on them.

4. Sharing Information

We do not sell personal information.

We may share information with:

• Service providers supporting operation of the platform
• Hosting and infrastructure providers
• Analytics providers
• Authentication providers
• Payment processors
• Professional advisers where required
• Regulatory authorities where legally required

Information is only shared where necessary to provide the service or meet legal obligations.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, or disclosure.

No internet-based system can be guaranteed to be completely secure, and users provide information at their own risk.

6. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide the service
• Maintain business records
• Resolve disputes
• Meet legal, regulatory, or contractual obligations

Retention periods may vary depending on the type of information involved.

7. Your Rights

Depending on your location and applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict certain processing activities
• Object to certain uses of information
• Request a copy of information you have provided

Requests may be submitted using the contact details below.

8. Account Deletion

Users may request deletion of their account and associated personal information by contacting support or by using any account deletion functionality provided within the application.

For HelixScribe Apps accounts, you can use the account deletion form at /account-deletion.

Some information may be retained where required for legal, regulatory, fraud prevention, security, or record-keeping purposes.

9. Cookies and Similar Technologies

Web-based services may use cookies, local storage, and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve performance
• Understand usage patterns
• Support analytics and security

Users can manage cookie settings through their browser where applicable.

10. Third-Party Services

The service may contain links to or integrations with third-party services.

We are not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of those services separately.

11. Children's Privacy

The service is not intended for children under the age of 13 unless explicitly stated otherwise.

We do not knowingly collect personal information from children where prohibited by applicable law.

12. International Transfers

Information may be processed and stored in countries outside your own where service providers operate.

Where required, appropriate safeguards will be implemented to protect personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published within the service and become effective from the stated effective date.

14. Contact

Questions regarding this Privacy Policy can be directed to:

support@apps.helixscribe.co.uk

15. Data Controller

Unless otherwise stated for a specific application, the data controller for HelixScribe Apps is:

HelixScribe Apps

United Kingdom

Last updated: 2 July 2026